---
title: How do I reset the lockbox if it is not responding?
description: Resetting the LubnBox and the internet connection
---

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# How do I reset the lockbox if it is not responding?

## Hardware reset

If the lockbox does not respond to button presses or charging, you may perform a hardware reset. Find the reset button on the bottom of the lockbox next to the USB charging port. Using a pen, press and hold this button for 1 second. After the reset completes, press the Check-in button to turn on the device and restore the network connection. If the Check-in button LED turns red, verify that the device is sufficiently charged.

![hardware reset](https://support.lubn.com/hs-fs/hubfs/hardware%20reset.jpg?width=340&height=284&name=hardware%20reset.jpg)

Note that a hardware reset is not a factory reset and will not prepare the lockbox for a new activation.

 

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