If the lockbox does not respond to button presses or charging, you can perform a hardware reset. Locate the reset button on the bottom of the lockbox near the USB charging port. Using a pen, press and hold the reset button for 1 second. After the reset, press the Check-in button to power on the device and re-establish the network connection. If the Check-in button LED turns red, please confirm that the device is adequately charged.
