Transfer the key box to or from a different person
To facilitate the transfer of the key boxes, kindly reach out to service@lubn.com providing the following details:
Case 1: Transfer to a new Super Admin
- Your Device ID and the registered email address of the new Super Admin
- Proof of key box ownership: 1) Sending the request from the email associated with the Lubn account where the key box is currently registered or 2) submitting a copy of your order receipt from Amazon or Lubn that clearly displays your name or email address.
Case 2: Attempt to activate a Key Box from another Super Admin
If you happen to receive a Lubn Smart Key Box from a third party and wish to activate it, please provide the necessary details:
1. The Device ID and your registered email address
2. Proof of key box ownership (choose one): your order receipt, including the information of the purchased item, price, date and the store, or a screenshot of the transfer approval from the previous owner, which should display the previous owner's Lubn account email in the from field.
3. Take a picture of yourself holding the key box (including the shackle) where the device ID is visible, and the shackle is not attached to a door or a property.
Kindly note that the warranty for the key box and the free trial of the Premium plan are non-transferable. Once the device is transferred, the original warranty and free trial will no longer be valid.
Transfer is limited to one time per Super Admin account and the action cannot be reversed.