---
title: What should I do if the lockbox is jammed?
description: Troubleshoot a series of tamper alerts
---

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# What should I do if the lockbox is jammed?

## Troubleshoot a series of tamper alerts

Before attempting to release the keys, ensure the lockbox battery level is at least 30%. If the battery falls below 30%, the key release function will be disabled.

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This issue is likely seen with earlier models (Lubn Lockbox 2), especially when a visitor returns a damaged key storage.

Before attempting to release the keys, it is important to ensure that the lockbox has a battery power level of at least 30%. If the battery is super low (lower than 30%), the release key function will not be available.

[Ways to charge the battery](https://support.lubn.com/ways-to-charge-the-battery?hsLang=en)

The key storage can become jammed due to the following reasons:

- The key storage is damaged and deformed.
- The metal part in the key storage is bended.
- The key storage is overloaded or contains keys or fobs that are too large.
- The key storage is not properly closed.
- The key storage is forcefully inserted into the lockbox.

![Screen Shot 2023-07-08 at 7.55.43 AM](https://support.lubn.com/hs-fs/hubfs/Screen%20Shot%202023-07-08%20at%207.55.43%20AM.png?width=426&height=167&name=Screen%20Shot%202023-07-08%20at%207.55.43%20AM.png) ![BentMetal](https://support.lubn.com/hs-fs/hubfs/BentMetal.jpg?width=412&height=500&name=BentMetal.jpg)

These factors may prevent the lockbox sensor from detecting the key storage. To clear a jammed key storage, press upward on the bottom of the key storage while running the standard check-in process in the Manager App, until the motor pushes the key storage out.

![FixJammedKeyStorage (1)](https://support.lubn.com/hs-fs/hubfs/FixJammedKeyStorage%20(1).png?width=588&height=624&name=FixJammedKeyStorage%20(1).png)

 

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