What should I do if the lockbox is jammed?

Before attempting to release the keys, ensure the lockbox battery level is at least 30%. If the battery falls below 30%, the key release function will be disabled.

 

Before attempting to release the keys, it is important to ensure that the lockbox has a battery power level of at least 30%. If the battery is super low (lower than 30%), the release key function will not be available.

Ways to charge the battery

The key storage can become jammed due to the following reasons:

• The key storage is damaged and deformed.
• The metal part in the key storage is bended. 
• The key storage is overloaded or contains keys or fobs that are too large.
• The key storage is not properly closed.
• The key storage is forcefully inserted into the lockbox.

These factors may prevent the lockbox sensor from detecting the key storage. To clear a jammed key storage, press upward on the bottom of the key storage while running the standard check-in process in the Manager App, until the motor pushes the key storage out.