The shackle does not release
What should I do if the shackle is stuck?
Before releasing the shackle, make sure the lockbox battery is at least 40% charged. If the lockbox battery is low, the shackle release feature may not work properly. For AI Lockbox 3, Simply plug in a fully charged power bank to the USB-C port and try again. For the previous models, charge the device for 10 minutes and try again.
Over time, the shackle may fit very tightly against the latch inside the lockbox. If this happens, gently wiggle the shackle before trying to release it to help loosen the fit.
Once you scan the master QR code for the shackle and hear the voice guide, remember to press down on the shackle first and then pull it to release it.